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Terms & Conditions of site use renomed.eu

§1 General terms

  1. The site shop.renomed.eu is run by Renomed Spółka z ograniczoną odpowiedzialnością with its registered office in Poznań (34 Jawornicka Street, 60-161 Poznań), entered into the register of entrepreneurs kept by the District Court-Poznań Nowe Miasto and Wilda, VIII Commercial Division of the National Court Register under the number: 0000391008, REGON: 301803329, NIP: 779-23-96-720, share capital: PLN 1,200,000.00, hereinafter referred to as the Company. You can contact with the Company: 
    • via the e-mail address: sales@renomed.eu, 
    • via the contact form provided in the online store, 
    • by mail: 34 Jawornicka Street, 60-161 Poznań,
    • by calling us at: +48 61 868 55 17.

       

  2. The Company distributes its products via the Internet.

     

  3. Orders are accepted only through the websites available in the domain: renomed.eu.

     

  4. The following terms used in this document have the following meaning:
    • E-mail address – means each Customer’s e-mail address provided in the Order or during the account registration;
    • Customer – means:
      • a natural person having full legal capacity, and in any circumstances governed by the law, also a natural person with limited legal capacity, 
      • a legal person, or
      • an organizational unit without legal personality, which is granted legal capacity by operation of law,

         

– who has made or intends to make a Sales Agreement or an Electronic Services Agreement with the Seller;

    • Civil Code – means the Act of 23 April 1964: the Civil Code (Journal of Laws of 1964 No. 16, item 93, as amended);
    • Account – means an electronic service provided by the Seller to the Customer electronically via the Online store in the form of a set of resources in the Seller’s ICT system with an individual name (login) and password selected by the Customer, in which the Customer is able to view the Orders placed by them in the Online store, the ordered Products and other details provided to the Customer by the Seller;
    • Privacy Policy – means the Privacy Policy of Renomed Spółka z ograniczoną odpowiedzialnością based in Poznań, Poland, provided at [***];
    • Product – means any product offered in the Online Store purchased under the Sales Agreement between the Seller and the Customer;
    • Terms and Conditions – mean the Terms & Conditions of the online store: shop.renomed.eu;
    • Online Store – means the Seller’s online store in the domain: shop.renomed.eu;
    • Seller – means Renomed Spółka z ograniczoną odpowiedzialnością with its registered office in Poznań (34 Jawornicka Street, 60-161 Poznań), entered into the register of entrepreneurs kept by the District Court – Poznań Nowe Miasto and Wilda, VIII Commercial Division of the National Court Register under the number: 0000391008, REGON: 301803329, NIP: 779-23-96-720, share capital: PLN 1,200,000.00, e-mail address: sales@renomed.eu;
    • Sales Agreement – means the sales agreement under which the Seller transfers ownership of the Product to the Customer and the Customer pays the agreed price, made between the Customer and the Seller through the Online Store;
    • Electronic Services Agreement – means an agreement for the Seller to maintain the Customer’s Account in the Online Store;
    • Consumer Rights Act – means the Act on consumer rights of 30 May 2014 (Journal of Laws of 2014, item 827, as amended);
    • Order – communicates the Customer’s intention to buy a product via the order form provided in the Online Store and is aimed directly at entering into a Sales Agreement with the Seller.

  1. A customer who is a consumer may not waive the rights provided to them by the Consumer Rights Act. Any provisions of contracts less favourable to consumers than the provisions of the Consumer Rights Act are invalid, and the provisions of the Consumer Rights Act apply instead of them. These Terms & Conditions are not intended to exclude or limit any rights of Customers who are consumers that arise from the law, and any possible doubts should be resolved in favor of consumers.

     

  2. Any of the Terms and Conditions that apply to consumers will also apply to entrepreneurs exercising the rights of consumers, i.e. natural persons entering into Sales Agreements directly related to their business activity, when the content of the Sales Agreement shows that it does not have a professional character for the entrepreneur, resulting in particular from the subject of their business activity, made available on the basis of the provisions of the Central Register and Information on Business Activity.

     

  3. The products in the Online Store are offered in Poland, [•••].

     

  4. Orders are processed in countries listed in sub-section 7 above.

 

§2 Use of Online Store

  1. All rights related to the Online Store, including copyrights, intellectual property rights to its name, its Internet domain, as well as to patterns, forms and logos placed in the Online Store, are the ownership of the Seller, and any of the former may be used only in the manner specified in the Terms & Conditions and subject to the Seller’s written consent.

     

  2. The Customer has to have an active e-mail address to place an order in the Online Store.

     

  3. Customers must not use the Online Store in any manner conflicting with the law and best practices or violating third parties’ personal property or rights.

 

§3 Use of the Account

  1. The Customer has to register to be able to use the Account in the Online Store. The Account collects data and information about the Customer’s activity in the Online Store.

     

  2. To register, the Customer should:
    • fill in the form provided in the Online Shop when an Order is placed, accept the Terms & Conditions and the Privacy Policy, and then click on Register account and create the password, 
    • confirm the registration in the manner indicated in the message sent by the Seller to the Customer’s e-mail address.

       

  3. The confirmation of the Customer’s account registration in accordance with sub-section 2(b) above results in the Electronic Services Agreement.

     

  4. The provision of services by the Seller under the Electronic Services Agreement is indefinite.

     

  5. The Customer may, at any time and without giving a reason, terminate the Electronic Services Agreement by sending a notice of termination to the Seller’s e-mail address.

     

  6. Termination of the Agreement in the manner referred to in sub-section 5 above takes place by delivering the termination notice and sending it to the Seller’s e-mail address.

     

  7. In the case of a Customer referred to in 1.4(b)(2) and (3), actions on behalf of the Customer may be performed only by a person who is authorized to perform on behalf of that entity all actions related to the use of the Account and the Online Store and to exercise all rights and obligations of that entity as a Customer.

 

§4 Sale of Products offered in the Online Store

  1. Customers may place Orders in the Online Store 7 days a week, 24 hours a day.

     

  2. All prices in the Online Store are gross prices (including VAT). The prices do not include the Product shipping costs which are covered by the Customer and depend on the selected delivery method.

     

  3. The information published in the Online Store does not constitute an offer within the meaning of the Civil Code.

     

  4. The Online Store presents each Product’s price and features (such as: length, profile size, blade shape, blade type, blade length, material) which the Customer should acknowledge before placing the Order.

     

  5. The Customer places an Order by selecting a Product and adding it to the Cart through Add to cart.

     

  6. The Customer may increase the number of ordered Products by using the option provided above the Add to cart button.

     

  7. Then the Customer selects either Order or Continue shopping.

     

  8. The Customer places an Order by sending the form provided in the Online Store (Cart) to the Seller. They choose the payment and delivery method. The Customer is informed about the total gross price of the delivery of the Products and any additional costs to be incurred in connection with the Sales Agreement.

     

  9. By placing an Order the Customer makes an offer to enter into the Sales Agreement.

     

  10.  Once the order is placed, the Seller immediately confirms its receipt, which means the Seller’s acceptance of the offer referred to in sub-section 9 above. The Seller confirms the receipt of the Order by sending an e-mail to the Customer’s e-mail address indicated in the Order, including in particular the following details: ordered Products, payment method and delivery method selected by the Customer.

     

  11. Upon the receipt of the e-mail referred to in sub-section 10 above by the Customer, the Sales Agreement is made as stated in the message.

 

§5 Payment & Delivery

  1. The Seller offers the following payment options:
    • card payment via a third-party electronic payment platform provided to the Seller by PayU S.A.,
    • payment by bank transfer via the electronic payment platform provided to the Seller by PayU S.A.

       

  2. Once the successful completion of the payment is confirmed by the electronic payment services provider, the Order is submitted for processing.

     

  3. The Customer should pay the price for the Order within 7 working days from the date of its placement.

     

  4. Should the Customer fail to make the payment within the deadline referred to in sub-section 3 above, the Seller will set an additional deadline for the Customer to make the payment and will e-mail it to the Customer. The notice of additional deadline for the payment will include information that any further non-payment will result in the Seller’s withdrawal from the Sales Agreement. If the second deadline for payment is not met, the Seller will send a notice of withdrawal from the Sales Agreement pursuant to Article 491 of the Civil Code.

     

  5. The Seller has an obligation to deliver the ordered Products to the Customer.

     

  6. The ordered Products are delivered using the delivery method selected by the Customer: 
    • courier services provider selected by the Seller, 
    • standard mail, 
    • cash on delivery service provided by the Polish Post.

       

  7. Shipping costs include standard shipping without insurance and additional services.

     

  8. If the selected Product is in stock, the delivery time is from 1 to 5 working days from the order placement date.

     

  9. Delivery times may be longer than usual during sales or special deal campaigns organized by the Seller.

     

  10.  After completing the Order, the Seller sends an invoice for the ordered Products to the Customer’s e-mail address in a PDF file.

 

§6 Complaint procedure

  1. The Seller holds liability for product defects. The Seller’s liability towards the Customer if the sold Product has a physical or legal defect (liability under warranty) is governed by the law, in particular the Civil Code.

     

  2. Pursuant to Article 558(1) of the Civil Code, the Seller’s liability under Product warranty is excluded with respect to Customers who are nit consumers.

     

  3. The customer may file a warranty complaint electronically by sending a message to the e-mail address of the Seller or in writing to the address of the registered office of the Seller.

     

  4. The Seller will respond to the Customer’s complaint within 14 days from the date of its receipt. If the Customer who is a consumer has requested the replacement or removal of the Product defect or has submitted a price reduction proposal specifying the amount by which the price is to be reduced and the Seller has responded to this request within 14 calendar days from the date of the complaint, it is considered that the Seller has found the Customer’s request to be justified.

     

  5. The Seller will respond to the complaint by e-mail.

 

§7 Cancelling the Sales Agreement

  1. A consumer who entered into the Sales Agreement may, within 14 calendar days, cancel the Agreement without giving any reason and without incurring any costs, except for those indicated in sub-section 7 below. In order to meet the indicated deadline, the Customer just needs to notify the Seller of the cancellation before the lapse of 14 calendar days from the date of the Agreement.

     

  2. The notice of cancellation referred to in sub-section 1 above may be submitted to the Seller’s e-mail address or in writing to the address of the Seller’s registered office. Upon the receipt of the notice, the Seller will immediately send the Customer a confirmation of the receipt of the cancellation notice to the e-mail address.

     

  3. An order cancellation template may be found in Appendix 2 to the Consumer Rights Act. The Customer has no obligation to use this very template.

     

  4. If the Customer cancels the Sales Agreement, the Sales Agreement is considered not made.

     

  5. The Seller is obliged to immediately, but not later than within 14 calendar days from the date of the receipt of the Customer’s cancellation notice, return all payments previously made by the Customer. The Seller will refund the payments using the same method of payment as the one used by the Customer, unless the Customer has expressly agreed to another method of refund.

     

  6. The Customer is obliged to return the Products to the Seller by sending them to the Seller’s address immediately, but not later than within 14 calendar days from the date of submission of the cancellation notice.

     

  7. The cost of returning the Products will be covered by the Customer.

 

§8 Processing of personal data in the Online Store

  1. The Seller is the data controller of personal data processed in the Online Store. The purposes, periods and grounds for processing the personal data are governed by the law and the Privacy Policy.

     

  2. The use of the Online Store, including for product purchase purposes, is voluntary. Similarly, the provision of personal data by the Customer using the Online Store is voluntary, subject to the exceptions indicated in the Privacy Policy.

     

  3. The Customer placing an Order in the Online Shop simultaneously consents to the processing of their e-mail address for the purpose of the Seller to send them an online shopping experience survey.

 

§9 Amendments to Terms & Conditions

  1. The Terms & Conditions may be amended by the Seller.

     

  2. The Seller will inform the Customer about changes to the Terms and Conditions at least 7 days before the new version of the Terms & Conditions is presented.

     

  3. Amendments to the Terms and Conditions will take effect on the date specified by the Seller, which shall not be shorter than 7 days from the moment the amended Terms and Conditions are made available in the Online Store, subject to the condition that Orders placed before the effective date of the amendments to the Terms and Conditions will be executed on the basis of the provisions of the Terms and Conditions in force until that date.

     

  4. At the first login to the Online Store, counting from the moment when the changes to the Terms &  Conditions become effective, the Customer will be notified of the amendments made and of their right to accept them. The Customer’s refusal to accept such amendments will result in the termination of the Electronic Services Agreement.

 

§10 Miscellaneous

  1. In the event that any provision of the Terms and Conditions is found to be invalid or non-binding, it will be severed and the rest of the Terms and Conditions will remain in force.

     

  2. The relationship between the Customer and the Seller is governed by Polish law.

     

  3. Any disputes related to the services provided by the Seller via the Online Store will be resolved by competent common courts. Customers who are consumers may use out-of-court complaints and claims procedures before the Consumer Arbitration Court. Details can be found at the following address: www.uokik.gov.pl (go to Consumer dispute resolution).

     

  4. Customers who are consumers may use the following out-of-court complaint and claims procedures: 
    • an application for dispute resolution submitted to the permanent consumer arbitration court;  
    • an application for out-of-court dispute resolution submitted to the provincial inspector of the Trade Inspection;
    • assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g. Polish Consumer Federation or Association of Polish Consumers).

       

  1. With respect to matters not governed by these Terms & Conditions, the Polish law will apply, in particular: the Civil Code, the Act on the provision of electronic services of 18 July 2002 (Journal of Laws of 2002 No. 144, item 1204 as amended), the Consumer Rights Act and any other relevant laws.