Terms and conditions of the renomed.eu online store

§1 General provisions

1. The online store, available at shop.renomed.eu, is operated by Renomed Spółka z ograniczoną odpowiedzialnością with its registered office in Poznań (ul. Jawornicka 34, 60-161 Poznań), entered in the Register of Entrepreneurs kept by the District Court for Poznań Nowe Miasto i Wilda, 8th Commercial Division of the National Court Register, under number: 0000391008, REGON: 301803329, NIP: 779-23-96-720, share capital: PLN 1,200,000.00, hereinafter referred to as the “Company”, which Customers may contact at:
   • at the following email address: sales@renomed.eu ,
   • via the contact form available in the online store,
   • by mail to the address: 34 Jawornicka Street, 60-161 Poznań,
   • by phone at: +48 61 868 55 17.

2. The company distributes its products via the Internet.

3. Orders are accepted only through the websites available on the renomed.eu domain.

4. Whenever these Regulations refer to:
   • E-mail address – means the Customer’s e-mail address provided in the Order or during Account registration;
   • Customer – means:

1. 1. • a natural person with full legal capacity, and in cases specified in generally applicable laws, also a natural person with limited legal capacity,
      • a legal entity,
      • or an organizational unit without legal personality, which is granted legal capacity by law

– who has concluded or intends to conclude a Sales Agreement or an Agreement for the provision of electronic services with the Seller;

• • Civil Code – this refers to the Act of April 23, 1964 – Civil Code (Journal of Laws 1964 No. 16, item 93, as amended);
  • Account – means an electronic service provided by the Seller to the Customer electronically via the Online Store in the form of a set of resources in the Seller’s ICT system, marked with an individual name (login) and password chosen by the Customer, where the Customer can view Orders placed by them in the Online Store, the Products ordered, and other data made available to the Customer by the Seller;
  • Privacy Policy – this refers to the Privacy Policy of Renomed Spółka z ograniczoną odpowiedzialnością with its registered office in Poznań, available at https://renomed.eu/en/privacy-policy/;
  • Product– means a product available in the Online Store, the purchase of which is the subject of the Sales Agreement concluded between the Seller and the Customer;
  • Terms and Conditions – this refers to the Terms and Conditions of the online store shop.renomed.eu;
  • Online store – this refers to the Seller’s online store at shop.renomed.eu;
  • Sellers – this refers to Renomed Spółka z ograniczoną odpowiedzialnością with its registered office in Poznań (ul. Jawornicka 34, 60-161 Poznań), entered in the Register of Entrepreneurs kept by the District Court for Poznań Nowe Miasto i Wilda, 8th Commercial Division of the National Court Register, under number: 0000391008, REGON: 301803329, NIP: 779-23-96-720, share capital: PLN 1,200,000.00, e-mail address: sales@renomed.eu;
  • Sales Agreement – means a distance sales agreement under which the Seller transfers ownership of the Product to the Customer and the Customer pays the agreed price, concluded between the Customer and the Seller via the Online Store;
  • Agreement for the provision of electronic services – this means an agreement for the Seller to maintain a Customer Account within the Online Store;
  • Consumer Rights Act – this refers to the Act of May 30, 2014 on consumer rights (Journal of Laws 2014, item 827, as amended);
  • Order – means a declaration of will made by the Customer using the order form available in the Online Store and aimed directly at concluding a Sales Agreement with the Seller.

5. The customer, who is a consumer, may not waive the rights granted to him by the Consumer Rights Act. Contract provisions less favorable to the consumer than the provisions of the Consumer Rights Act shall be invalid, and the provisions of the Consumer Rights Act shall apply in their place. The provisions of the Terms and Conditions are not intended to exclude or limit any of the rights of Customers who are consumers to which they are entitled under mandatory provisions of law, and any possible doubts should be interpreted in favor of the consumer.

6. The provisions of the Regulations concerning consumers shall also apply to entrepreneurs with the rights of consumers, i.e. natural persons entering into a Sales Agreement directly related to their business activity, when it follows from the content of the Sales Agreement that it does not have a professional character for this entrepreneur, resulting in particular from the subject of his business activity, made available on the basis of the provisions of the Central Register and Information on Business Activity.

7. The Online Store’s offer is valid in: Poland, [***].

8. Orders are carried out on the territory of the countries listed in paragraph 7 above.

§2 Using the Online Store

1. All rights to the Online Store, including copyrights, intellectual property rights to its name, its Internet domain, as well as to the templates, forms, and logos posted in the Online Store, belong to the Seller, and they may only be used in the manner specified and in accordance with the Terms and Conditions and with the Seller’s written consent.

2. In order to place an order in the Online Store, the Customer must have an active email address.

3. It is prohibited for the Customer to use the Online Store in a manner that is contrary to the law, good manners, or violates the personal rights of third parties.

§3 Use of the Account within the Online Store

1. The Customer has the opportunity to use the Account created within the Online Store after registration. The Customer’s Account collects data and information about the Customer regarding his/her activities in the Online Store.

2. Account registration requires the Customer to complete two steps:
   • When placing an Order, the Customer should fill out the form available in the Online Store, accept the Terms and Conditions and Privacy Policy, then click “Create account” and choose a password.
   • When placing an Order, the Customer should fill out the form available in the Online Store, accept the Terms and Conditions and Privacy Policy, then click “Create account” and choose a password.

3. Upon confirmation of the Customer’s registration of the Account in accordance with paragraph 2(b) above, the Electronic Service Agreement is concluded.

4. The provision of services by the Seller under the Agreement for the provision of electronic services is of an indefinite nature.
   
5. The Customer may terminate the Agreement for the provision of electronic services at any time and without giving any reason by sending a statement to the Seller’s e-mail address regarding the termination of the Agreement for the provision of electronic services.

6. Termination of the contract in the manner referred to in paragraph 5 above shall be effected from the delivery of a statement of termination of the Agreement for the provision of electronic services and to the e-mail address of the Seller.

7. In the case of a Client referred to in § 1.4(b)(2) and (b)(3), actions on behalf of the Client may be performed only by a person who is authorized to perform on behalf of that entity all actions related to the use of the Account and the Online Store, and to exercise all rights and obligations of that entity as a Client.

§4 Sale of Products available in the Online Store

1. Customers can place Orders in the Online Store 24 hours a day, 7 days a week.

2. All prices listed on the Online Store are gross prices (including VAT). Prices do not include shipping costs of the Products, which shall be borne by the Customer in the amount depending on the selected form of delivery.

3. The information published in the Online Store does not constitute an offer within the meaning of the Civil Code.

4. In the Online Store, for each Product, the Seller publishes information about its price and characteristics (in particular, such as: length, profile size, blade shape, blade type, blade length, material), which the Customer reviews before placing an Order.

5. When placing an Order via the Online Store, the Customer completes the Order by selecting a Product and adding it to the Order. Adding a Product to the Order is done by selecting the “ADD TO CART” command under the given Product presented in the Online Store.

6. When selecting a Product, the Customer may increase the number of Products in the Order using the option available above the “ADD TO CART” button.

7. By selecting the “ADD TO CART” option, the Customer confirms the operation by selecting the ‘ORDER’ option or continues browsing the Online Store (“CONTINUE SHOPPING”).

8. The Customer places an Order by sending a form made available on the Online Store (“CART”) to the Seller, selecting the “GO TO CONFIRM” button. The Customer then has the option to choose the form of payment and the method of delivery of the Product. Each time before accepting the Order, the Customer is informed about the total gross price for the delivery of the Products, as well as all additional costs he/she is obliged to pay in connection with the Sales Agreement.

9. Placing an Order constitutes the Customer’s offer to the Seller to conclude a Sales Agreement.

10. Once the Order is placed, the Seller immediately confirms its receipt, which is equivalent to the Seller’s acceptance of the offer referred to in paragraph 9 above. Confirmation of receipt of the Order is made by the Seller sending the Client an appropriate e-mail message to the Client’s e-mail address indicated in the Order, which contains at least the Seller’s statement of receipt of the Order and confirmation of the terms and conditions of the Sales Agreement concluded with the Client, including in particular: which Products were included in the Order, the form of payment and delivery of the Products selected by the Client.

11. Upon receipt by the Customer of the e-mail message referred to in paragraph 10 above, the Contract of Sale is concluded, which is confirmed by the Seller in its content.

§5 Payment and delivery

1. The Seller offers the Customer the following payment methods:
   • card payment via an external electronic payment service provided to the Seller by PayU S.A.,
   • payment by bank transfer via an external electronic payment service provided to the Seller by PayU S.A.,

2. Upon receipt of information from an external electronic payment service provider confirming that the payment has been successfully completed, the Order is forwarded for processing.

3. The Customer shall pay for the Order in the amount specified in the Sales Agreement within 7 business days of placing the Order.

4. In the event that the Customer fails to make payment within the time limit referred to in paragraph 3 above, the Seller shall set an additional time limit for the Customer to make payment and inform the Customer about it in the form of an e-mail sent to the E-mail address. The information about the additional deadline for payment shall also include information that upon ineffective lapse of this deadline, the Seller will withdraw from the Sales Agreement. In the event of ineffective expiration of the second deadline for payment, the Seller will send a statement of withdrawal from the contract to the Customer at the E-mail Address, pursuant to Article 491 of the Civil Code.

5. The Seller is obliged to deliver the Products that are the subject of the sale.

6. Product delivery is carried out in accordance with the option selected by the Customer:
   • by courier service provided by a supplier selected by the Seller,
   • by standard postal delivery,
   • cash on delivery via the Polish Post Office.

7. Shipping costs include standard shipping without insurance and additional services.

8. If the selected Product is available, delivery time is 1 to 5 business days from the date of placing the Order.

9. Delivery times may be extended during sales periods or special promotions organized by the Seller.

10. The Seller, after processing the Order, sends an invoice covering the ordered Products to the E-mail Address. The invoice is delivered as an electronic file in PDF format.

§6 Complaint procedure

1. The Seller is responsible for defects in the product. The basis and scope of the Seller’s liability to the Customer if the sold Product has a physical or legal defect (liability under warranty) are set out in generally applicable laws, in particular the Civil Code.

2. Pursuant to Article 558 § 1 of the Civil Code, the Seller’s warranty liability for the Product towards the Customer who is not a consumer is excluded.

3. The customer may submit a warranty claim electronically by sending a message to the Seller’s email address or in writing to the Seller’s registered office address.

4. The Seller will respond to the Customer’s complaint within a period not exceeding 14 days from the date of its submission. If the Customer, who is a consumer, demanded replacement or removal of a defect in the Product or made a statement on price reduction, specifying the amount by which the price is to be reduced, and the Seller responded to this demand within 14 calendar days from the date of filing the complaint, it is considered that the Seller recognized the Customer’s demand as justified.

5. The Seller shall send the response to the complaint to the Customer by email to the email address.

§7 Complaint procedure

1. A Consumer who has concluded a Sales Agreement may, within 14 calendar days from its conclusion, withdraw from the Agreement without stating a reason and without incurring costs except as indicated in paragraph 7 below. In order to meet the indicated deadline, it is sufficient for the Consumer to submit a statement of withdrawal from the Sales Agreement to the Seller before the expiration of 14 calendar days from the date of its conclusion.

2. The statement of withdrawal from the Contract of Sale referred to in paragraph 1 above may be made in electronic form, by sending it to the e-mail address of the Seller or in writing to the address of the Seller’s registered office. Upon receipt of the statement, the Seller shall immediately send the Client a confirmation of receipt of the statement of withdrawal from the Sales Agreement in electronic form to the E-mail address.

3. A model statement of withdrawal is included in Appendix No. 2 to the Law on Consumer Rights. Use of the model statement by the Customer is not mandatory.

4. If the Customer withdraws from a distance sales agreement, the sales agreement shall be deemed not to have been concluded.

5. The Seller is obliged to return all payments made by the Customer to the Customer immediately, but no later than within 14 calendar days from the date of receipt of the Customer’s statement of withdrawal from the Sales Contract. The Seller shall refund the payment using the same method of payment used by the Customer, unless the Customer has expressly agreed to a different method of refund that does not involve any costs for him.

6. The Customer is obliged to return the Products to the Seller by sending them to the Seller’s address immediately, but no later than within 14 calendar days from the date of submitting the statement of withdrawal from the Sales Agreement.

7. The cost of returning the Products shall be borne by the Customer.

§8 Processing of personal data in the Online Store

1. The administrator of personal data processed by the Online Store in connection with the implementation of the provisions of the Terms and Conditions is the Seller. Personal data are processed for the purposes, for the period and on the basis of the grounds arising from generally applicable law and the principles indicated in the Privacy Policy.

2. The use of the Online Store, including making purchases, is voluntary. Similarly, the related provision of personal data by the Customer using the Online Store is voluntary, subject to the exceptions indicated in the Privacy Policy.

3. By placing an Order in the Online Store, the Customer agrees to the processing of their email address for the purpose of the Seller sending the Customer a survey enabling them to express their opinion about the transaction made in the Online Store.

§9 Amendments to the Regulations

1. The Terms and Conditions may be amended by the Seller.
   
2. The Seller shall inform the Customer about changes to the Terms and Conditions at least 7 days before the new version of the services provided within the Online Store becomes available.

3. Sprzedawca poinformuje Klienta o zmianach w Regulaminie co najmniej 7 dni przed udostępnieniem nowej wersji usług świadczonych w ramach Sklepu internetowego.

4. At the first login to the Online Store, counting from the moment when the changes to the Terms and Conditions become effective, the customer will be notified of the changes and the possibility of accepting them. Refusal to accept the changes is equivalent to termination of the Electronic Service Agreement.

§10 Final provisions

1. If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions of these Terms and Conditions shall remain in full force and effect.

2. The relationship between the Customer and the Seller shall be governed by Polish law.

3. Any disputes related to the services provided by the Seller as part of the Online Store will be resolved by the locally competent common courts. A customer who is a consumer has the opportunity to use an out-of-court procedure for handling complaints and pursuing claims before the Permanent Consumer Arbitration Court. Information on how to access the aforementioned dispute resolution mode and procedures, can be found at the following address: www.uokik.gov.pl, in the “Settlement of consumer disputes” tab.

4. A customer who is a consumer has the following examples of options for using out-of-court complaint handling and redress mechanisms:
   • request for dispute resolution by a permanent consumer arbitration court;
   • application for out-of-court dispute resolution to the provincial inspector of the Trade Inspection Authority;
   • assistance from the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g., the Consumer Federation, the Association of Polish Consumers).

5. In matters not covered by these Regulations, the generally applicable provisions of Polish law shall apply, in particular: Civil Code, the Act on Providing Services by Electronic Means of July 18, 2002 (Journal of Laws 2002 No. 144, item 1204, as amended), the Act on Consumer Rights and other relevant provisions of universally applicable law.