Free tweezers for purchases over 60 €/£/$
Free tweezers for purchases over 60 €/£/$
High customer service quality and customer satisfaction are our priority. We present our rules regarding returns, complaints and warranty to ensure you a great customer experience.
The products presented in our online store are brand new and covered by the manufacturer's warranty. The warranty period is 12 months from the date of purchase. The warranty covers latent defects that occurred due to the fault of the manufacturer, but does not cover damage resulting from improper product use or product use not in accordance with its intended purpose or mechanical damage caused during product use.
To make a claim under the warranty you should provide the proof of purchase.
If you identify a defect or problem with the purchased product, please send it back to us to the following address:
Renomed Sp. z o.o.
ul. Jawornicka 34
60-161 Poznań
please add a note: Complaint
NOTE: the product you complain about should be sent back to us in the original packaging. Please attach the proof of purchase and your contact details (e-mail address or phone number). Please note that we do not accept complaint shipments sent to us on a COD basis.
We have up to 10 working days to process the complaint. You will be notified of our decision in the complaint resolution process in the manner which you indicated when filing the complaint (e.g. by e-mail or telephone).
If we decide to accept your complaint, we will offer you a refund that will be transferred to the account indicated by you within 7 business days.
In accordance with the Act on the protection of certain consumer rights and liability for damage caused by dangerous products of 2 March 2000, the customer has the right to cancel their order at Renomed online store without giving any reason within 10 days from the date of the receipt of the ordered goods. To exercise this right, the returned goods should meet the following conditions:
NOTE: products such as scissors and tweezers, which are medical devices, are subject to special regulations and are not returnable unless they have a quality defect or were improperly issued. Such products can be returned only in case of a quality defect or issuance error provided that they are sent back in their original packaging with the proof of purchase.
If the shipment is not delivered to you within 7 business days, please contact our customer service department urgently to determine the next steps.
Make a complaint by sending the product back to us to the following address:
Renomed Sp. z o.o.
ul. Jawornicka 34, 60-161 Poznań
please add a note: Complaint
Please attach the proof of purchase, the reason for the complaint and your contact details.
Yes, you have the right to return the goods within 10 days from the date you receive the shipment. The returned product must be intact, in its original packaging, with no signs of use.
No, scissors and tweezers sold in our store are medical devices that are not returnable, unless they have a quality defect or were improperly issued. In the latter case, they should be sent back to us by following the complaint procedure.
We process complaints within 10 business days. You will be informed about our decision in the complaint resolution process by email or telephone.
If your order does not arrive within 7 business days, please contact us to determine the next steps.
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